What steps should be followed when a PowerLab is not recognized by ADInstruments software?

If the computer cannot find the PowerLab or the ADInstruments software displays a message stating a PowerLab is not connected, do the
following:

1.             
Close the ADInstruments software (LabChart, LabTutor, or LabAuthor).

2.             
Turn off PowerLab

3.             
Turn PowerLab back on

4.             
Wait for the computer operating system to load
driver and recognize that the PowerLab is connected

5.             
Re-Start the software

The PowerLab should now be recognized.

If you still experience this problem after following the above steps, please contact ADInstruments Technical Support.