Why am I seeing an "Unhandled XADI Exception" error message when attempting to start the LabChart software?

This issue (see image below) is due to a LabChart buffer file becoming corrupted.

It can be corrected by performing the following steps:

  1. Go into the Windows operating system's file folder settings and make all hidden folders and files visible.
  2. Follow the file path listed in the error message down to the specific file referenced.
  3. Delete this file, and close the folder.
  4. Start LabChart.

LabChart should now start and run correctly.  If it does not, please contact one of your region's ADInstruments Technical Support representatives by filling out the web form located HERE.