One possible reason is a version mismatch between the Delsys firmware and the Trigno Control Utility installed on the computer. Ensure the Trigno Control Utility and the firmware for the Trigno Base Station and all Sensors is up to date.
Please fill out a few details to access this content - signing up will give you access to our entire collection of our premium content and downloads, keeps you updated with relevant news and helps us learn what other resources we should make next. Thank you!