- Is the installer file you are downloading being flagged by the browser as potentially harmful?
- Are you able to download the installer from a different browser on your client machine?
- Is an anti-virus software running and preventing the download?
- Are local permission disallowing you from installing software?
Web browser and anti-virus security settings have been known to cause this issue. Try temporarily disabling any anti-virus software, downloading the installer file with a different web browser, or attempting a download and install on a different computer to troubleshoot the cause and identify the solution. You may need to contact your local IT department to assist you with the installation.