If you contact ADInstruments for support with a telemeter you will be asked to provide a Log File which can be generated using ConfigSoft. Log Files collect raw data showing the performance of the telemeter over time and are used to determine if there is a fault or an issue with the hardware setup.
In order to take a Log File for a telemeter select the Rat Telemeter tab in ConfigSoft and enter the telemeter serial number and current transmission frequency. Then click Start Diagnostics.
A pop up will ask you if you want to save a Log File and you should click YES. ConfigSoft will ask you to confirm the filename and destination of your Log File. The default filename includes the telemeter serial number and date and time the diagnositcs was started e.g. RTx14607_log_2021_4_9_10_25.txt.
To save a Log File telemeter diagnostics must run for a minimum of 2 minutes and cannot be stopped in this time. Once 2 minutes has elapsed diagnostics can be stopped and the log file will be saved to the destination you selected. Usually a file of 2 minutes duration is sufficient for support staff, however sometimes it might be necessary to collect a longer file over several hours. Data acquisition is not interrupted while telemeter diagnostics is running.
The file can then be sent to ADInstruments for investigation.
For further technical assistance with this or any other issue, please contact ADInstruments Technical Support by clicking HERE.