My institution's crest won't upload to my Instance, what do I do?

Make sure your image is in an appropriate format before uploading. 

You can use a JPEG, PNG, or an SVG image file (as long as it is UTF-8 encoded). The image size limit in Lt is 5 MB, and the image dimensions for PNGs and JPGs must be exactly 480x140 pixels. To edit images, you can use common proprietary image editing software,or one of the many free alternatives such as? Image J.