Out of Box Failure
Millar guarantees Mikro-Tip™ Pressure and Pressure-Volume (PV) Loop catheters will function within specification at first use within thirty (30) days from the original Millar shipment. It is recommended that the end user test the catheter upon receipt to ensure functionality.
Suppose an Out-of-the-box failure is suspected. In that case, ADInstruments will initiate an RMA claim to evaluate the catheter to confirm failure and (1) replace the catheter or (2) repair the catheter to a functional state. The freight charges to Millar are at the end user's expense; however, ADInstruments will cover all freight and handling charges for the return shipment to the customer.
Manufacturer Warranty
Mikro-Tip™ Pressure and Pressure-Volume (PV) Loop catheters are protected by a limited manufacturer warranty. Millar warrants that at the time of sale to the original purchaser, the catheter will be free from defects in materials and workmanship. Because catheter handling, cleaning, storage, application, and other matters beyond Millar's control directly affect the product and the results obtained from its use, malfunction due to everyday use, or damage during handling/surgery are not covered by the manufacturer warranty. Follow Millar cleaning and handling guidelines to prevent damage to the catheter.
Suppose a material or workmanship defect is suspected and is reported within the warranty period. In that case, ADInstruments will initiate an RMA claim to evaluate the catheter to confirm the fault and (1) replace the catheter or (2) repair the catheter to a functional state. The freight charges to Millar are at the end user's expense; however, ADInstruments will cover all freight and handling charges for the return shipment to the customer. Note that the limited manufacturer warranty varies by catheter model.
Three-Year Repair Life
The repair life is based on the properties of the catheter material used and is generally three years from the original sale date. An RMA claim to evaluate the catheter must be reported within three years from the original sale date. The freight charges to Millar and all freight and handling charges for the return shipment to the customer are at the end user's expense. The evaluation will assess the failure cause and determine if the catheter is repairable. The cost of the suggested repairs will be at the end user's expense. Additionally, it is not guaranteed that a catheter can be repaired, and in that instance no repair or evaluation fees will be charged.
Catheters purchased as non-repairable (marked with an 'NR' in the product code and/or product description) will not be accepted for evaluation after the manufacturer's warranty period expires.
For further technical assistance with this or any other issue, please contact ADInstruments Technical Support by clicking HERE.