Out of Box Failure
Millar guarantees Mikro-Tip™ Pressure and Pressure-Volume (PV) Loop
conductance catheters will function within specification at first use within
thirty (30) days from original Millar shipment. It is recommended end user test
catheter following shipment to ensure functionality.
If an Out of Box failure is suspected, Millar will initiate a RMA claim
to evaluate the catheter to confirm failure and (1) replace the catheter or (2)
repair the catheter to functional state. Return freight to Millar is at end
user’s expense. Millar will expense freight and handling charges for catheter
return.
Manufacturer Warranty
Mikro-Tip™ Pressure and Pressure-Volume (PV) Loop conductance catheters
are protected by a limited manufacturer warranty. Millar warrants that at the
time of sale to the original purchaser, the catheter will be free from defects
in both materials and workmanship. Because catheter handling, cleaning,
storage, application and other matters beyond Millar’s control directly affect
the product and the results obtained from its use, malfunction due to normal
use or damage during handling/surgery are not covered by the manufacturer warranty.
Follow Millar cleaning and handling guidelines to prevent damage to the
catheter’s pressure sensor.
If a material or workmanship defect is suspected and is reported within
the warranty period, Millar will initiate a RMA claim to evaluate the catheter
to confirm defect and (1) replace the catheter or (2) repair the catheter to
functional state. Return freight to Millar is at end user’s expense. Millar
will expense freight and handling charges for catheter return. Note that the
limited manufacturer warranty varies by catheter model.
Three Year Repair Life
The repair life is based on the properties of the catheter material
used and is generally three years from original sale date. A RMA claim to
evaluate the catheter must be reported within three years from original sale
date. Return freight to Millar is at end user’s expense. Millar will expense
freight and handling charges for catheter return. The evaluation will assess
the failure cause and determine if the catheter is repairable in its condition.
The RMA evaluation fee and suggested repairs are at end user’s expense.
Catheters purchased with a non-repair option will not be accepted for
an evaluation past the manufacturer warranty period.
