What does the Millar Manufacturer Warranty for Mikro-Tip Catheters cover?

Out of Box Failure

Millar guarantees Mikro-Tip™ Pressure and Pressure-Volume (PV) Loop conductance catheters will function within specification at first use within thirty (30) days from original Millar shipment. It is recommended end user test catheter following shipment to ensure functionality.

If an Out of Box failure is suspected, Millar will initiate a RMA claim to evaluate the catheter to confirm failure and (1) replace the catheter or (2) repair the catheter to functional state. Return freight to Millar is at end user’s expense. Millar will expense freight and handling charges for catheter return.

Manufacturer Warranty

Mikro-Tip™ Pressure and Pressure-Volume (PV) Loop conductance catheters are protected by a limited manufacturer warranty. Millar warrants that at the time of sale to the original purchaser, the catheter will be free from defects in both materials and workmanship. Because catheter handling, cleaning, storage, application and other matters beyond Millar’s control directly affect the product and the results obtained from its use, malfunction due to normal use or damage during handling/surgery are not covered by the manufacturer warranty. Follow Millar cleaning and handling guidelines to prevent damage to the catheter’s pressure sensor.

If a material or workmanship defect is suspected and is reported within the warranty period, Millar will initiate a RMA claim to evaluate the catheter to confirm defect and (1) replace the catheter or (2) repair the catheter to functional state. Return freight to Millar is at end user’s expense. Millar will expense freight and handling charges for catheter return. Note that the limited manufacturer warranty varies by catheter model.

Three Year Repair Life

The repair life is based on the properties of the catheter material used and is generally three years from original sale date. A RMA claim to evaluate the catheter must be reported within three years from original sale date. Return freight to Millar is at end user’s expense. Millar will expense freight and handling charges for catheter return. The evaluation will assess the failure cause and determine if the catheter is repairable in its condition. The RMA evaluation fee and suggested repairs are at end user’s expense.

Catheters purchased with a non-repair option will not be accepted for an evaluation past the manufacturer warranty period.